Social Media News, Articles & Insights

Are You Taking Advantage of These 4 New Updates to Engagor?

Our users really loved our series of blog posts on the cool, new updates to Engagor. Our awesome Development team works hard to make sure our platform remains state-of-the-art. Are you ready for these 4 new updates? 1. New Options to Hide/Block Users And Delete Mentions From Facebook Page Are people spamming your Facebook pages? Are they using rude and offensive language? […]

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5 Cool New Updates to Our Platform

At Engagor, it’s our mission to keep our platform state-of-the-art and, more importantly, make our customers’ lives easier. Everyday we work on larger updates, however, smaller updates are equally useful but often go unnoticed. That’s why we want to provide you with an overview of some of the smaller updates to our platform! Hopefully you can start using them today. […]

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Engagor Adds Italian to Automatic Sentiment Analysis

We are excited to announce that Engagor now detects sentiment in Italian mentions. Non è fantastico? Engagor determines automatically whether mentions are positive, negative, neutral, or unknown. Italian is now the 9th addition to the list of languages Engagor detects sentiment for along with Dutch, English, French, German, Greek, Spanish, Portuguese, and Turkish! Engagor has already picked up the Italian mentions […]

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We’re Releasing New Insights In Preview: Here’s a Quick Overview

We are excited to announce that we have released a preview of our new Insights! This new feature will provide our users with dynamic, relevant data and metrics, but more importantly, help them excel at customer engagement. Here’s a quick overview of the new Insights: 1. Responsive & Clear Overview Users get a clear overview of all the relevant metrics, completely focused on the sections you need, […]

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Top 10 Widgets on Social Media Dashboards

One of Engagor’s top features is Custom Dashboards. The idea is very clear: (nearly) all charts, lists, tables and visuals you find in the Engagor (Inbox, Insights or Performance) can be added to your personalized Dashboards. You can customize each individual widget and organize your dashboard to get a quick an easy overview of your social performance. A Custom Dashboard, as one […]

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BrightONE IT Services Chooses Engagor to Optimize Omni-Channel Customer Experience

Consumers have numerous possibilities to get in touch with brands, especially since the rise of social media. This is of course very practical for consumers, but not always for brands. It’s often the case that different company departments manage the different channels. If people address a brand via different channels, the ones responding should be aware of this but that’s […]

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How to Set up a Topic in Engagor

Let’s cover the basics of our Engagor social media management tool: how to set up a topic in Engagor. Getting this right, will enable you to monitor everything said about your brand, competitors or even your industry throughout the social web. Once you’ve set up a topic, Engagor starts gathering mentions and processing analytics based on those mentions. Create projects […]

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Belgian Railways Launch Twitter Customer Service: 9 Ideas for Other Brands

Today we had the honor of witnessing the launch of the Belgian Railways – NMBS (Dutch-speaking) & SNCB (French-speaking) – on social media! For several months they had been monitoring all online conversations about their organization with the help of Engagor. NMBS/SNCB is a large organization – with over 229 million travelers last year – so conversations were numerous. Based […]

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How to Master Real-Time Social Media Engagement for Large Enterprises in 7 Steps

What prevents large enterprises from engaging in real-time with their customers? Read the eBook to master these challenges with a 7-step program.

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What If 24/7 Customer Service Is Not An Option?

Discover the framework for your social customer service planning designed for CMOs, social media team managers, and social media operators with key insights from the travel, telecom, and banking industries.

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