Better customer experience starts with building better relationships.
Respond Faster & Smarter
Social media teams can efficiently interact with all customers using intelligent alerts, smart filtering, message routing, and automated workflows.
Know Your Customers
Powerful insights on all social activities help you to understand your customers, and deliver a better experience.
Track All Relevant Conversations
Monitor billions of conversations in real-time on all major social networks, news sites, blogs, and forums.
Follow up on the performance of your team to optimize productivity and response times.
Kim Leunen — Social Media Coordinator - Thomas Cook - Read the Full Story
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How to Master Real-Time Social Media Engagement for Large Enterprises in 7 Steps
What prevents large enterprises from engaging in real-time with their customers? Read the eBook to master these challenges with a 7-step program.Download eBook
What If 24/7 Customer Service Is Not An Option?
Discover the framework for your social customer service planning designed for CMOs, social media team managers, and social media operators with key insights from the travel, telecom, and banking industries.Download eBook