Your Inbox contains all mentions that we find across the web (based on your keyword search) and on your connected profiles. Easily track the ones that haven't been read/handled yet.
To make sure you never lose context, you can always access the entire conversation (replies, comments, likes, retweets) attached to a certain mention.
Reply, retweet, favorite, like and comment from within Engagor with all your social profiles (Facebook pages, Twitter profiles, G+ pages a.o.)
Post new tweets, reply, retweet, favorite and delete tweets from your Twitter profile.
Post new messages, comment, like and delete from within Engagor.
Post new messages, comment and delete posts from your Google+ profile.
Post and reply to messages in your LinkedIn groups.
Reply to comments on your Youtube channel.
Reply to comments on your Instagram profile.
Post new messages on multiple social profiles at once.
Prepare new posts to be published at a later time.
Save posts as drafts to be approved by a coworker or save posts as templates (canned responses) to reuse later on.
Assign mentions to your coworkers (thus creating 'tasks'), to create efficient teamwork.
The sentiment for mentions about your brand or your competitors is analyzed automatically. Change the sentiment manually where automatic sentiment was not applied or incorrect.
Tag your mentions to add some structure and easily filter on them later on. Tags can be added manually or automatically, based on a certain filter.
Search and filter your Inbox in multiple ways to see exactly those mentions you want to see.
Whatever action you or your colleagues perform on a mention, is kept track of in that mention's history. Sentiment changed, assigned to a coworker or replied: it’s all there. You can also add notes to make sure each mention is handled correctly.
Tick of each mention you have read or handled. This way your Unread Inbox only contains messages that still have to be taken care of.
We offer analytics on how your team is working with the Engagor Inbox. All the users' actions (replying, assigning, adding tags, etc.), are being tracked and we also show you how much time each user spends working in Engagor every day.
In the built-in Social CRM you can add notes to user profiles, check the recent conversations and other interesting information like Twitter bio, telephone number of customer number.
Engagor tracks nearly all languages, which makes translations essential. Automatic translations are available for all mentions, always giving you an idea what's being talked about.
Whenever an Engagor user is performing an action on a mention (replying, tagging, etc.), this is displayed real-time.