Assign mentions to your coworkers (thus creating 'tasks'), to create efficient teamwork.
Tag your mentions to add some structure and easily filter on them later on. Tags can be added manually or automatically, based on a certain filter.
Whatever action you or your colleagues perform on a mention, is kept track of in that mention's history. Sentiment changed, assigned to a coworker or replied: it’s all there. You can also add notes to make sure each mention is handled correctly.
Tick of each mention you have read or handled. This way your Unread Inbox only contains messages that still have to be taken care of.
We offer analytics on how your team is working with the Engagor Inbox. All the users' actions (replying, assigning, adding tags, etc.), are being tracked and we also show you how much time each user spends working in Engagor every day.
In the built-in Social CRM you can add notes to user profiles, check the recent conversations and other interesting information like Twitter bio, telephone number of customer number.
By default, we offer 5 different user roles, all varying in permissions. On top, you can also create custom user roles that fit the needs of your team. Basically these permissions define who can see and do what.
Working with a large team, isn't always easy. The Account History allows you to check all the big changes that are being made in your account.
Whenever an Engagor user is performing an action on a mention (replying, tagging, etc.), this is displayed real-time.