The Engagor Inbox just got more powerful. All mentions we track on the social web for your search topics (own products, competitors or industry related searches) and activity on several social profiles (Facebook, Twitter, Google+, Foursquare, a.o.) are available in a unified social inbox. From within this inbox you can easily reply and engage with your audience.

Retweeting, posting an update, replying to tweets, commenting or liking a Facebook post, it’s all available from the single social inbox Engagor offers. But next to cross-posting, we’ve also just added a bunch of cool new things;

Use Canned Responses

Are you using Engagor for webcare, or do you often find yourself replying with similar messages? Then you can improve your social workflow by using canned responses. These templates for replies or posts save you valuable time. Just tell the publisher to “Save the message to re-use later”, and the next time you’re replying you can select the template and your reply will be pre-filled.

Scheduling your posts

If you’re wondering what the best time to post a new Tweet or Facebook message is, you could try your Fingerspitzengefühl, or believe an article you read somewhere. But the good thing about Engagor is you can actually find out when people are talking about your own industry, products or competitors. You can then use this information to decide when it’s best to post new messages on your Facebook or Twitter accounts. Via the Engagor Publisher you can even schedule these messages when you’ve got the time, and we’ll post them to your social profiles when the time is right.

Want to learn more?

Our support site has the following related articles:

• Publishing and replying to posts from within Engagor
• Use Canned Responses to speed up replying to your social mentions
• Finding the right time to post: scheduling social network messages

If you’re ready to try it out, sign up for a free trial or get in touch for more info.

At the heart of every Engagor account is its topic definition. A topic is a set of keywords and social accounts that you want to monitor and/or engage with.

Engagor allows you to define advanced boolean keyword searches; we support queries with nested AND, OR and NOT statements, and allow you to filter on language and location. (Engagor has support for 31 languages, with on-the-fly translations, word clustering and sentiment analysis.)
This query is sent to our crawler that constantly searches the social web to find mentions on blogs, news sites, forums and social networks.

Apart from keyword searches you can also couple specific sources to your Engagor topics. This includes a.o. Facebook pages, Twitter accounts, LinkedIn groups, custom sources (via RSS) and, more recently Foursquare venues.

A good set-up of a topic is vital to get good results out of Engagor, so we constantly need to focus on making a powerful, but easy, interface for this.
In the last days we’ve focused on streamlining the process of adding social accounts. We’ve made it easier to couple both your own social network accounts as well as to search for and add public accounts by competitors or people in your industry you’d like to start monitoring, giving you suggestions along the way.

In your Engagor settings, when creating or editing a keyword query for a topic you will now find a simple query builder that still fits 90% of our current use cases, to easily define the different terms you’d like to search for.

More advanced usage has been improved by helping with checking the quality of the query, to quickly identify errors in queries.

Once you’re happy with the topic set-up, it’s all up to us to monitor the internet and give you detailed statistics and tools to engage with the social web.

Want to give it a try? Sign up for a free trial!

Today, we’re proud to announce we’ve added Foursquare to the list of Engagor integrations. We already support monitoring Facebook pages, Twitter, Google+ and LinkedIn accounts a.o. to give our customers detailed statistics and insights about their and their competitors social accounts, and from now on Foursquare venues are on that list too!
Say, you’re the owner of a sweet coffee bar, you might have heard of this location-based social network called Foursquare where people virtually checkin into venues, letting their friends know where they are, and sharing tips for the places they love.
Foursquare allows its users to leave tips at venues (“Ask for the Tabishe pizza.“), share a photo (“Simon Says has some impressive latte art!“), or add venues to their lists (“Best Vegetarian Restaurants in Gent“).

Engagor monitors …

• Checkins of Foursquare users at a venue
• Tips people leave at a venue
• Public photos people take at a venue
• Lists people add a venue to

Engagor Insights offers …

• Notifications as new checkins, tips, … happen (including email).
• Statistics of new checkins, tips and photos per day and per monitored venue

Want to give it a try?
Sign-up for a free trial account and add a Foursquare venue to your monitored topics.

Since the beginning, Engagor has a wide range of data sources like News sites, Blogs, Facebook, Twitter, Friendfeed, Linkedin, … Today we are proud to announce that we have added full forum support!

With a little help of our friends at Omgili (short for Oh My God I Love It! → and we do!), Engagor now processes over 6 million new Forum Posts on a daily basis. In the unlikely case that a certain forum would not be crawled automatically, you can add it to the index.

For every new forum post, we search the post itself, the topic title and the forum title. You can easily follow the conversation of the different forum posts from within Engagor.

Last week, we’ve added three more features on top of the big release:

Get to know all about Engagor in the following presentation.

View on Speaker Deck View on Slideshare

We are very excited to announce that we just released a major overhaul of the Engagor platform!

Over the last year we have been listening very closely to what our customers love about Engagor and what they would like to see in future releases. Initially, Engagor was all about monitoring and getting deep insights about your brand, your competitors and your industry. With the new Engagor, you can now also fully manage and engage with your social profiles. To further streamline online engagement with your audience, we added a whole workflow suite that makes it easy to collaborate with multiple people within your company.

So what’s new?